General Information

What makes Link It’s Call Center different from other call centers out there?
We tried to find a call center or telemarketing company that could really produce qualified business leads for our software products. We failed, four times and at great expense. But we learned from our mistakes. So when we started our own call center in South Dakota, we carefully tested and tweaked our procedures. And we hit on a winning strategy. We now have six call centers, all in South Dakota, and have worked with almost 200 business clients. Our formula works for us, and we will make it work for you.

What kind of call center are you? Do you call businesses, consumers or both?
For the most part we handle only business-to-business (b2b) calls and do not call consumers. The exceptions are for political polling, surveys, and charity fund-raising.

How many clients have you had so far?
As of this writing, we are approaching 200 business/corporate clients.

How are you doing in terms of sales?
Our sales are up 150% over last year. Our call center is a rapidly growing division of our company.

Why would I want to hire a call center for $29.50 per hour when I can hire one for $8.00 per hour?
Because we learned the hard way that sometimes it’s better to pay a little more for a call center that gets you results than to save some money upfront but lose your investment in the end through a lack of results. We experienced this pain so you won’t have to; Link It Call Center has a proven track record of success. If you’re still not convinced, please contact us and we’ll provide you with as many references as you’d care to call.

My company offers a very niche product. I don't think that your callers could understand it.
The job of our callers is not to be product experts. Their job is to clearly and concisely explain what your product is and what it does, find out if the potential customer is interested, and if they are, to transfer that person to a specialist within your company who can explain the product in more detail and answer any questions.

I’m not sure what would be more cost-effective for my project: outsourcing to a third party or hiring in-house.
It is definitely more cost-effective to outsource your project to a proven vendor than starting the project in house. Here’s why: handling a telemarketing project doesn’t just mean making and/or answering phone calls. You have to hire, train, and manage supervisors and callers and provide office space for them to work in. You need to invest in high-speed Internet, quality phone lines, computers, data storage and backup, and software applications. And let’s not forget handling payroll. At Link It, we think we’ve mastered the art and science of running a call center. Our proven business systems will allow us to seamlessly execute your project with little testing involved.

Don’t I need a dedicated staff?
Part of what makes Link It different from other call centers is that our staff works closely and continuously with our clients. Our goal as a company is to make sure you never feel as if we took your dollars, made your calls, and you only hear from us when we want money or a renewal. We want you to be successful and we know that communication is one of the keys to running a successful campaign. That’s why each and every client works closely with a Link It campaign supervisor.

Can I call some of your current clients as references?
Absolutely. We will provide you with as many references as you’d like. Please contact one of our sales reps so we can give you the names of companies who ran projects similar to yours. We would be happy to offer you as many references as you wish to take the time to contact.