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We've Tried Everything - a Whitepaper by Wayne McFarland, CEO
Executive Headquarters
23542 Lyons Ave
Ste. 200B
Santa Clarita, CA
USA 91321

Sales, Service, & Support
107 Flynn Drive, 6th Floor
Milbank, SD
USA 57252

Phone: (605) 413-4472
Fax: (605) 432-5598

We Tried To Find A Call Center Or Telemarketing Company That Could Really Produce Qualified Business Leads For Our Products. We Contracted With Four Of Them.

WE FAILED. FOUR TIMES IN A ROW. AT GREAT EXPENSE.

So we started our own call center. In South Dakota.
All callers are from the Midwest. All are our employees.


We created the call center for ourselves. We invested over a quarter million dollars in testing to get it right.

WE GOT IT RIGHT.

Today, our call center has gotten results for approximately 200 clients and counting.

What Can Link It Do for You?

Click on any of the following links to learn more, or click on the FAQ button on the left.

Qualified lead generationOnshore staff support
Setting up meetings/webinarsSpecial event announcement
Appointment settingWe will close your sales
List and data verificationFund-raising
Surveys/market researchPolitical/government/grass roots campaigns
Direct mail/email/live chat/
   trade show follow-up
Back office support

The Link It Call Center Difference:

From overseas to the Midwest

We learned the hard way that while an offshore call center might be cheaper, it isn’t worth it if the payoff is nothing but customer dissatisfaction and lost business opportunities. Our Midwestern callers are native English-speaking and educated, with a “neutral” Midwestern accent. And our annual turnover rate is practically zero—almost unheard of in an industry where the average annual turnover is 40%. Today we even have clients based overseas who contract their outbound calling to us. And clients tell us they love the fact we never outsource any part of our contracts. All work is performed by our Midwestern employees.

We rewrote the script on how to run a call center

The Link It Call Center assigns a supervisor and dedicated callers to each project. Our team works with you and your staff to write scripts that get results as well as define the goals of your project and evaluate the results until you’re satisfied. Curious about how many calls are being made and what the results are? No problem. We created our own Web-based call center software application that will enable you to see a wide range of real-time “to the second current” reports on your project. We also have high-speed Internet, voice-over Internet phone lines, videoconferencing, multiple data backups and a comprehensive disaster recovery plan.

Interested? Contact us so we can discuss your project’s needs and goals. And to learn more, click here for a list of Frequently Asked Questions about Link It Call Center.


The Link It Call Center Blog

Our blog, below, is updated daily to provide you with some general information on call centers. Feel free to contact us if you’re interested in any of the topics mentioned.

Are you generating qualified leads for your company?

August 26th, 2010

Do you have the staff in place to generate qualified leads for your company?  Is your current staff able to add extra duties to telemarket for qualified leads?  If you answered no to these questions and are in need of reaching out to potential new customers or updating your current customer base then call center services are what you need.  Call centers can offer numerous outsourcing service to you.  Let us use our telemarketing expertise to generate qualified leads, schedule appointments, conduct surveys, schedule webinars and more!  Our callers are trained on your company, know what you are looking for and dig to find the qualified leads you for you.  Use our staff to find qualified leads and your staff to close the sale.

B2B Telemarketing

August 25th, 2010

Want to get the attention of businesses that would benefit from your product or service?  Look into b2b telemarketing.  Most businesses welcome calls pertaining to products or services that they might be in the market for.  Call center operations can be b2c or b2b or both.  If you find a call center that specializes in talking with businesses, they’ll have the know-how to converse with COO’s, VP’s and department heads on a level that gets their attention.   Lead generation through b2b call centers is time well spent!

Telemarketing Leads Can Be Developed to a Higher Quality

August 24th, 2010

Businesses hire call centers to develop telemarketing leads from a list of possible contacts. By specifying just how well developed they want those leads, companies can have their leads meet certain criteria. Clients let their call center know their criteria for B2B Trade Leads such as currently in market; planning to purchase within three months, six months, etc. By specifying their criteria to their call center, telemarketing leads will be as qualified as needed for the current marketing campaign.

Making the Most of Call Center Services

August 23rd, 2010

If you’ve been looking into what call center services can do for you and your business- you are not alone. Many businesses are looking into call center services to do their telemarketing to provide low cost lead generation for their products and services. Call centers are able to get through to the decision maker –present your information and get the interested parties back to you. Low cost lead generation is truly just one of many services you can utilize when having a call center do your telemarketing for you.



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